Teams Enterprise Voice, Call Queue and Auto Attendant Management, Wallboards, DDI-Management, Auto Provisioning, License Administration, User Administration

Performance Metrics deliver Teams phone integration solutions via their multitenant and cloud-based platform Coherence.

Coherence enables customers and partners to easily manage and assign DDI no.’s and licenses to their customers end users without the hassle of using PowerShell or logging into the Teams administration center follow link for more: DDI Manager

With Coherence customers and partners have an easy and hassle-free way of managing their Teams Auto Attendant and Call Queue, with the VoiceQ365 solution.

Through the graphical representation of the Auto Attendant and Call Queue configurations, VoiceQ365 makes it easy and intuitive to understand and change the call flow without logging into the Teams Admin Center (TAC) follow link for more: VoiceQ365 mgmt.

Complementing Microsoft Teams, Performance Metrics have developed Call Queue Extended (CQE) that enables  assigning DID no.’s and Mobile Phone as a native part of a Call Queue, with the My Agent application on top, allowing the agents to seamlessly choose when to be active and where to answer a call, being it on a mobile device, legacy PBX or in Teams.

The VoiceQ365 suite comes with a Wallboard/Dashboard as well a historical reporting (CDR) via PowerBI